Coaching FAQs

Q. Will you keep my information confidential?
A. Yes! The discussions we have about your business are confidential, and we will not reveal details about your business to others.

Q. Why do I need to do a pre-coaching survey? When do you need it by?
A. In order for you to get the most from your session, we would love to get to know you and your business a little better in advance. You don't have to fill in the pre-coaching survey, but if you do then we need your survey completed at least 2 working days prior to the day of your call.

Q. How does payment work?
A. Full payment is required prior to booking your coaching session. Once you have purchased a coaching session, we unfortunately cannot offer refunds except where required by Australian consumer law.

Q. What if I need to reschedule?
A. If you need to reschedule your coaching session, you can do so with a minimum of 12 hours’ notice via email/web contact form. If you fail to attend your call then your session is forfeited, but we will still write a report based on your survey.

Q. What if there are technical problems?
A. If we experience technical problems during the call, we will move to a normal telephone or reschedule as appropriate.

Q. Who will I be talking to?
A. Your coaching call will be taken by one member of our team. This will be usually be Lauren Moxey, unless we feel that your questions are best answered by Tim Moxey. If your session is not going to be with Lauren, we’ll let you know in advance.

Q. How long is my report?
A. Your report will be a minimum of 500 words.

Q. Can you advise me about legal and accounting/taxation matters?
A. We are not accountants, financial advisors or solicitors/lawyers. Our advice in these areas is of a general nature only, and you should seek expert advice in these areas where required.